Referring a Client to Navigate

If you are working with an individual who has stated that they are in, or display signs of, being in financial difficulty, and they are considered vulnerable with additional barriers to accessing support, you have come to the right place. So what happens next?

The Referral Process

Before you start, please ensure you have done the following:

  • Spoken to the individual about their financial difficulty (if you are daunted by this then Navigate could help through their supportive online “Debt Awareness” and upcoming “Difficult Conversations: Money” training sessions – more information).
  • Identified what barriers faced by the individual satisfy the eligibility criteria for referral to Navigate (these might include mental ill health, physical ill health, caring for someone else with an illness or disability, transport, access to broadband and/or not confident online, speech, hearing, sight or language difficulties or difficulty with reading and writing for example).
  • Gained consent from the individual to refer in to Navigate on their behalf

Make a Referral

Complete the online referral form including as much information as possible.

At Triage stage, Navigate complete a comprehensive needs assessment to ensure delivery channels offered to clients are tailored to individual needs.

We will also look to contact you (referring agent) to clarify any information or gather additional information where possible.

How We Make a Difference

After completing the needs assessment, we agree with the client how we can support them to access advice. Of the assessments completed in 2021-22 we identified clients with the following medium or high support needs:

Evidence of a physical illness or disability impacting on ability to engage with other services
Little or no ability or confidence using digital technology (unable to find information, download/use apps, send emails and attachments, understand data, use video calls).
Requires a carer or has input from other services, without which the client would be unable to engage with the money advice process.
Evidence of financial/domestic abuse, coercive control or other safeguarding concerns including illegal money lending